Returns

If you wish to return your order you must notify us in writing within 14 calendar days from the day you receive your order.
All returns must be in original condition otherwise they will be deemed non-returnable.
The customer is responsible for all returns shipping charges and must make sure it is delivered in a resaleable condition before any refund will be made.

Cancellations

All cancellations must be made in writing as soon as possible. If your order is a special-order product, it may not be possible to cancel it and this will incur a minimum 20% restocking charge being applied. Stock order cancellations may incur an administration charge.
Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore, they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.
The customer may cancel any contract for the purchase of goods from Living Prestige within 3 days of the order being placed.  Cancellation after this time could result in the forfeiture of deposit due to the goods having to be specially ordered.
For distance selling (online), as the customer, you are allowed to return the item if you change your mind.  You have the right to cancel at any time from the moment you place the order online, up until 14 days from the day you receive the goods.  You then have a further 14 days from the date you notify us of cancellation to return the goods. 
With regard to faulty goods, you have the right to reject the goods if they are of unsatisfactory quality, unfit for purpose or not as described and get a full refund.  This right is limited to 30 days from the date you took ownership of the goods. 
We reserve the right to cancel the contract between us if:

• We have insufficient stock to deliver the goods you have ordered;
• We do not deliver to your area; or
• one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we cancel your contract, we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.